About Direct Energy » Our Operations

Direct Energy Operations

Our Operations

We operate under three lines of business:

Direct Energy Business

Direct Energy Business is one of the largest commercial retail energy suppliers in North America. Our size, financial strength and experience position us to competitively serve our customers with a powerful combination of innovative products, straightforward guidance and personalized service. With more than 25 years of industry experience, we use our deep energy expertise to help our more than 250,000 customers, including more than 80 percent of the Fortune 100 companies, identify energy strategies that make sense for their business.

  • Third largest commercial & industrial retailer in North America based on customer numbers
  • Natural gas and electricity sales to small, medium and large sized businesses, public institutions and government
  • Products available in five Canadian provinces and 14 US states plus the District of Columbia
  • Sales of natural gas and electricity to residential customers; in Texas, we also operate under the CPL Retail Energy, WTU Retail Energy, Bounce Energy and First Choice Power brands.

Direct Energy Residential

  • Largest residential energy retailer in North America based on customer numbers
  • Innovative products to help manage home energy usage, such as the Nest Learning Thermostat™, Honeywell Smart Thermostat and SmartThings™
  • Natural gas and electricity pricing plans with fixed and variable price options of varying term lengths
  • Products available in two Canadian provinces and eight US states

Direct Energy Services

  • One of the largest home services companies in North America
  • For both residential and commercial/industrial customers: HVAC (Heating, Ventilation, Air Conditioning) installation and service, plumbing, water heaters, protection plans, building automation, facility maintenance, energy audits, energy management consulting services. Offers business management and operational counseling to independent home services contractors
  • Provides residential home services across the United States under One Hour Air Conditioning and Heating, Benjamin Franklin Plumbing, Mister Sparky, Home Warranty of America, Direct Energy Protection Plans, Airtron and Canada Home Services/Direct Energy Home Services brands
  • Products and services available in 10 Canadian provinces and 46 US states, plus the District of Columbia

Where We Operate

  • United States – 46 states (plus the District of Columbia)
  • North American headquarters – Houston, Texas
  • Regional offices
    • Houston, Texas
    • Pittsburgh, Pennsylvania
    • Sarasota, Florida
    • Columbus, Ohio
    • Calgary, Alberta
    • Toronto, Ontario